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aol verizon email problems

Release time:2017-07-24

Frequently asked questionsFAQs for Small Business Customers We have decided to close down our email business. We will let you know when it's time to choose how to handle your email account going forward via email. In addition, you'll see a message from us when you log into your email from webmail.verizon.comindicating “Email service notice”. Click on “Keep verizon.net email address” or “Use any other email provider” to complete the setup. Attention Verizon.net with Yahoo customers: You are not impacted at this time.  Have you received notification from another company regarding Verizon leaving the email business?Over the next several weeks we’ll be notifying all customers who have a Verizon Email address that we’re preparing to leave the email business; however not all customers will be notified at the same time. All customers will be given two options on how to handle their email going forward, including the ability to keep their verizon.net email address. Each customer will be provided their own date and timeline to take action to ensure their access to email is not interrupted. Other than this change, no other Verizon services will be impacted. Why is Verizon leaving the email business?We have decided to close down our email business. Over the years we’ve realized that there are more capable email platforms out there. As a result, we’ve made a decision to get out of the email business, which will allow us to focus our energies in providing you with the best in Internet and TV experiences. Why is Verizon asking me if I want to retain my verizon.net email address?Verizon will no longer provide verizon.net email service. Instead we will focus on providing our internet, TV and phone customers the best experience possible. We realize some customers love their verizon.net email address and may want to keep it, so we are offering you two options. If you want to keep your verizon.net email address or download your email, contact and calendar(s) to take to any other provider of your choice, then please follow the steps in the Keep your current email address. This option allows you to keep the email address that you love, while having it be supported and serviced by a leading provider. For information on this option, review the “Keep your current email address” article. Alternatively, you can use any other email provider, and there is a “Use any other email provider” article that explains that process. How do I start the process of maintaining my verizon.net email address?Over the next several weeks we will be preparing to leave the email business. Each customer will be asked to make a decision in the coming weeks. We will let you know when it's time to choose how to handle your email account going forward via email. In addition, you'll see a message from us when you log into your email from webmail.verizon.comindicating “Email service notice”. Click on “Keep verizon.net email address” or “Use any other email provider” to complete the setup. There will be no action to take until you receive an email service notice from us. What if I have not used webmail.verizon.com and do not know or have forgotten my webmail.verizon.com User ID and/or Password?You can retrieve your User ID through the “Forgot User ID” link on webmail.verizon.com. If you do not remember your password, simply follow the “Forgot Password” link at webmail.verizon.comto reset. Why am I getting an “Email service notice” which is not allowing me to access my email?When attempting to access your email through webmail.verizon.com, if you see an “Email service notice” message, then it is time to choose the option to keep your current email address or use any other email provider. Please follow the steps in the Keep verizon.net email addressor Use any other email providerarticles. What if I am unable to send and receive email from my email client (Outlook, Thunderbird, mobile device, etc.)? If you are unable to send and receive email, it could mean that it’s time to make a decision about your verizon.net email account. Log into your email from webmail.verizon.com, where you'll see a message indicating “Email service notice”. To start, select your choice and follow the steps provided. What if I do not see a “Keep verizon.net email address” or a “Use any other email provider” link?The Keep verizon.net email addressand Use any other email providerlinks are accessible after you successfully sign into webmail.verizon.com. Once you do, you will be greeted by the Email service notice page, and within the message you will see Keep verizon.net email addressand Use any other email provider. By the way, if you have multiple email accounts, each account will receive notification about retaining the related verizon.net email address independently. Please ensure you are signing into each account that received to make your choice. A choice will need to be made for each account. Will the change to my email account impact my other services?This change will have no impact to your other Verizon service(s). What will happen if I decide to take no action?You will no longer be able to send or receive email using your verizon.net email address. In addition, you will lose your current contacts, calendar(s) and email. Also, after 180 days of inactivity we will delete the account. Doing so helps us reduce our server storage needs and electrical consumption. If you want to keep your verizon.net email address, follow the steps in the Keep verizon.net email addressarticles.

 

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