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netflix problems

Release time:2017-12-29

Troubleshooting Network Connection IssuesOne of the most common causes of problems that occur while trying to watch Netflix is weak or intermittent internet connectivity. Frequent rebuffering or loading, problems starting the Netflix app, error messages stating "Cannot connectto the internet," or trouble playing a movie or TV show on your device generally indicate a slow or interrupted internet connection. These streaming problems are sometimes accompanied by error codes, which have their own troubleshootingsteps. If you are experiencing an error code, please search for it on our Help Center. Note:If you complete the steps below and are still having issues connecting to the Netflix service, we highly suggest you reach out to your internet service provider. They will be able to help you determine if your router is properly set upto communicate with the other devices on your home network.What type of device are you using to stream Netflix?Game ConsoleComputerSmart TVBlu-ray PlayerSet-top BoxStreaming Media PlayerTablet or Mobile Device If your network meets our Minimum Streaming Requirements, completing the steps below will resolve most connection issues. Restart your home networkFor this step, make sure to leave your video game console and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one. Turn off or unplug your video game console. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. Turn your game console back on and try Netflix again. Connect your game console directly to your modemIf you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminatingthe router or wireless connectivity problems as a possible cause. Please note that the Wii and Wii U require a Wii LAN adapter to complete this step. Turn off your game console. Plug your game console directly into your modem using an Ethernet cable. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on. Turn on your game console and try Netflix again. If this step gets you streaming again: If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem. Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or reconfiguring your router settings. If you're still not able to stream: If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​ If you were unable to complete this step: We strongly recommend attempting to connect your game console directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there'sno way for you to directly connect your device to your modem, continue troubleshooting below.

 

Troubleshooting Network Connection Issues - Netflix Help Center

 

Troubleshooting Network Connection Issues - Netflix Help Center
One of the most common causes of problems that occur while trying to watch Netflix is weak or intermittent internet connectivity. Frequent rebuffering or loading ...

 

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Find what you're looking for: Netflix originals, press releases, blog posts, ISP speed rankings, corporate assets, premiere dates, and more.
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