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mike shaw subaru dealership

Release time:2017-01-11

Just a quick note to let folks know that Mike Shaw offered my wife and I a positive experience. After visiting a number of dealerships on "car row" in our neighborhood, we stumbled across this dealership. That day, we had been chased by salesmen on golf carts, offered may questionable claims about certain vehicles and had legitimate questions deflected by other dealerships. Wandering around on the Shaw lot, not knowing much about the current Subaru line-up, we were greeted by salesmen Cliff Swaim. He seemed friendly and answered some cursory questions in an open manner. He let us both sit in different vehicles and gently explained some features (not pounding hype and bling like we saw at other dealerships). He offered us test drives in a couple of vehicles and, surprisingly, did not talk our ears off during the trips around the neighborhood. He could field some technical questions and explained some unexpected features. My wife and I were potentially looking to replace one car, but then pondered getting rid of both our cars for new Subarus. You might think the random salesperson might go manic at the prospect of selling 2 cars at once, but he calmly explained some options and gently worked the deal. This guy even showed me around the service department, offering consult with a team technician. Wow. He was receptive to offering some reasonable incentives, too. Bottom line: Cliff was able to seal the deal and we drove off the lot with 2 new cars. He was willing to dig around the lot to find the right option package and make a deal that did not leave me feeling like I just sold part of my soul. Since then, he has offered support, consultation, and followup. I don't need to comment much on the cars themselves ('nuff said: love 'em at 10k miles now), but I believe it is rare to find a dealership and, more importantly staff, that is willing to get folks behind the wheel, roll with any twists in the deal and still offer a sense of a relationship after the sale. Kudos to Cliff and the rest of the team at Shaw. BTW- Awesome coffee/hot chocolate machine!!!

 

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